Customer Care
Canadian shipping destinations, processing times, tracking, packaging, and delivery details.
Last updated: August 2026
Arzoo Jewellers ships carefully packaged jewellery across Canada. This Shipping Policy explains destinations, processing times, delivery estimates, charges, tracking, and what to do if an issue arises.
We currently ship to residential and business addresses within Canada. Availability and rates may vary by province, territory, and postal code. We do not currently offer international shipping unless a specific arrangement is confirmed in writing by Arzoo Jewellers.
We reserve the right to refuse shipment to addresses we reasonably believe are incomplete, unsafe, or associated with fraud.
Orders are typically processed within 1–3 business days after payment confirmation (excluding weekends and Canadian statutory holidays).
Additional processing time may apply for:
You will be notified if a significant delay is expected.
After an order has been processed and handed to the carrier:
Delivery estimates are not guarantees. Carrier delays due to weather, customs within Canada, remote locations, peak seasons, or incorrect address information may extend delivery times. Arzoo Jewellers is not responsible for carrier delays beyond our control.
Shipping fees are calculated at checkout based on destination, package size/weight, and selected service level. Applicable taxes on shipping may apply according to local rules.
Promotional free-shipping offers, when available, will be shown during checkout and may exclude certain products, destinations, or order values. Original delivery charges are generally non-refundable except where required by law or where the return results from an error by Arzoo Jewellers (see our Return and Refund Policy).
Jewellery orders are packed discreetly and securely to protect the merchandise in transit. Outer packaging typically does not display high-value product branding. Please inspect packaging upon delivery and report visible damage immediately.
Once your order ships, you will receive tracking information by email where the carrier provides it. You may also review order status in your online account when signed in.
If tracking has not updated for an extended period, contact us with your order number and we will assist with a carrier inquiry.
You are responsible for providing a complete and accurate shipping address, including unit/apartment numbers and postal code. If a package is returned to us due to an incorrect address, refused delivery, or failure to collect from a pickup point:
If a package appears lost, stolen, or damaged in transit:
Resolution may include replacement, repair, or refund, depending on investigation results, insurance coverage, and the condition of the merchandise. Signature confirmation may be required for certain shipments.
Where in-store pickup is offered and selected:
Packages that cannot be delivered and are returned to Arzoo Jewellers will be reviewed case by case. We may re-ship (with possible additional fees) or refund eligible merchandise amounts after the return is received and inspected.
Once an order has been successfully delivered, returns and exchanges are governed by our Return and Refund Policy. At this time, returns and exchanges must be completed in-store; we do not accept returns by mail or courier.
For shipping questions, please contact:
Arzoo Jewellers
Questions about this policy? Contact Arzoo Support or email Info@arzoojewellers.ca.
