Privacy Policy

Last updated: August 2026

Arzoo Jewellers (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us when you browse our website, create an account, place an order, contact customer support, or visit our store in Calgary, Alberta.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices available to you. By using our website or services, you consent to the practices described in this policy.

1. Scope

This policy applies to personal information collected through:

• Our website and online checkout
• Customer accounts, wishlists, and order history
• Email, phone, or in-store communications
• Marketing campaigns, contests, and promotional events (where applicable)

2. Information We Collect

We may collect the following categories of information:

• Identity and contact details — name, email address, phone number, and mailing address
• Account information — login credentials, preferences, wishlist items, and saved addresses
• Transaction information — products purchased, order numbers, payment status, billing and shipping details, and returns or exchanges
• Payment information — payment method details processed securely by our payment providers (we do not store full card numbers on our servers)
• Technical and usage data — IP address, browser type, device information, pages visited, referring URLs, and approximate location derived from IP
• Communications — messages you send us, support requests, and feedback

3. How We Collect Information

We collect information:

• Directly from you when you register, check out, subscribe, or contact us
• Automatically through cookies, pixels, and similar technologies when you use our site
• From service providers who support payments, shipping, analytics, and email delivery

4. How We Use Your Information

We use personal information to:

• Process, fulfil, and deliver orders
• Provide customer support and respond to inquiries
• Create and manage your account
• Send order confirmations, shipping updates, and service-related notices
• Improve our website, products, and customer experience
• Detect and prevent fraud, abuse, or security incidents
• Comply with legal, tax, and regulatory obligations
• Send marketing communications where permitted by law or with your consent

5. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Keep you signed in and remember cart or preference settings
• Understand site traffic and performance
• Support security and fraud prevention
• Measure the effectiveness of marketing (where applicable)

You can control or delete cookies through your browser settings. Disabling certain cookies may affect site functionality, such as checkout or account login.

6. Sharing of Information

We do not sell your personal information. We may share information with:

• Payment processors to complete transactions securely
• Shipping and logistics partners to deliver your order
• Technology providers who host our website, email, analytics, or customer tools
• Professional advisors such as lawyers or accountants, when required
• Authorities when disclosure is required by law, court order, or to protect our rights and customers

Service providers are expected to use personal information only to perform services on our behalf and in accordance with applicable law.

7. Data Retention

We retain personal information for as long as needed to fulfil the purposes described in this policy, including order fulfilment, customer service, legal compliance, dispute resolution, and accounting requirements. Retention periods may vary depending on the type of information and applicable law.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission over the internet or electronic storage is completely secure. You are responsible for keeping your account credentials confidential.

9. Your Choices and Rights

Depending on applicable Canadian privacy laws, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for marketing communications
• Request deletion of certain information, subject to legal exceptions

You may unsubscribe from marketing emails at any time using the link in those messages. Transactional emails related to orders or account security are not marketing messages.

To exercise a privacy request, contact us using the details below. We may need to verify your identity before responding.

10. Children’s Privacy

Our website and services are not directed to children under the age of 13 (or the minimum age required by applicable law). We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.

12. International Transfers

Some service providers may process information outside Alberta or Canada. Where information is transferred, we take steps designed to ensure an appropriate level of protection consistent with applicable law.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect the latest revision. Continued use of our website or services after changes means you accept the updated policy.

14. Contact Us

For privacy-related questions or requests, please contact:

Arzoo Jewellers

• +1 825-449-7023
• Info@arzoojewellers.ca
• 1125-235, Redembers Way, Calgary, Alberta, Canada, T3N-1G9