Customer Care
In-store returns and exchanges within 30 days on eligible merchandise. Original receipt required.
Last updated: August 2026
At Arzoo Jewellers, we want you to feel confident with every purchase. This Return and Refund Policy outlines the conditions under which eligible merchandise may be returned or exchanged.
At this time, all returns and exchanges must be completed in-store. We do not currently accept returns by mail or courier.
Eligible merchandise may be returned or exchanged within 30 days of the original purchase date.
The original sales receipt is required for all returns, refunds, exchanges and store credits.
To qualify for a return or exchange, merchandise must:
Arzoo Jewellers reserves the right to inspect all returned merchandise and refuse a return or exchange if the item does not meet these requirements.
To request a return or exchange, please visit Arzoo Jewellers during regular store hours and bring:
Returns and exchanges cannot currently be processed online, by mail or through a third-party delivery service.
Once the merchandise has been inspected and approved, the refund will be issued to the original method of payment.
The original payment card and cardholder may be required to complete the refund.
Processing times may vary depending on the financial institution. Arzoo Jewellers is not responsible for delays caused by banks or payment providers after a refund has been issued.
Original delivery, service or processing charges, where applicable, are non-refundable unless required by law or the return is the result of an error by Arzoo Jewellers.
Eligible merchandise may be exchanged for another item within the 30-day return period.
Where an exchange is approved:
Certain sale or promotional items may qualify for an exchange or store credit only.
The following items are final sale and are not eligible for return, refund or exchange:
This restriction does not limit any rights or remedies available under applicable consumer protection laws.
Clearance merchandise and items discounted by 50% or more are not eligible for a refund.
Unless marked as final sale, eligible clearance or deeply discounted items may be exchanged or returned for store credit within 30 days.
Purchases made before a sale or promotional event are not eligible for retroactive discounts or price adjustments.
Arzoo Jewellers may offer extended return periods during selected holiday or promotional periods.
Any special return deadline, exchange-only condition or final-sale restriction will be communicated at the time of purchase or printed on the original receipt.
Certain promotional purchases may be eligible for exchange or store credit only.
Please inspect your jewellery at the time of purchase.
If you believe an item has a manufacturing defect, please bring it to Arzoo Jewellers with the original receipt and supporting documentation. The item will be inspected to determine whether it qualifies for repair, replacement, exchange or another remedy.
Damage caused by normal wear, improper handling, accidents, unauthorized repairs or failure to follow care instructions may not be considered a manufacturing defect.
Arzoo Jewellers gift cards may be purchased and redeemed in-store.
Gift cards:
If a gift card does not cover the full purchase amount, the remaining balance must be paid using another accepted payment method.
Sales tax is not charged when a gift card is purchased. Applicable taxes are charged when merchandise is purchased using the gift card.
Arzoo Jewellers reserves the right to refuse a return, refund, exchange or store credit where:
For questions regarding a return or exchange, please contact or visit:
Arzoo Jewellers
Handcrafted premium luxury jewellery. Setting milestones in gold and diamond craftsmanship.
All returns and exchanges are currently processed in-store only.
Questions about this policy? Contact Arzoo Support or email Info@arzoojewellers.ca.
